hard rock cafe and casino biolixi mississipi

The problems started upon check in with a clerk that had no empathy for us after a 9 hour drive and told us that there was no bellman available and we were not allowed to use a valet cart, so, both of us senior citizens ( me with a heart condition) had to haul our heavy luggage and a dog from the parking garage to the room! We asked for a room with a view ,as high up in the Hotel as possible, overlooking the ocean and explained that we would pay extra for it! We were given a rundown, in dire need of cleaning and updating, room from hell with a not so beautiful view of a parking garage and and roof top air conditioning units! The room had aged, dirty and chipped furnishings. I was pleased with the service and room that I had on a previous stay 5 years ago in the platinum tower but that was 5 years ago. It should be renamed “Crack Rock” Hotel because of the deplorable condition it was in and unhelpful front desk help that we had during check in. This was, by far, the worst Hotel and Casino that I have ever visited. Sunday probably was the worst day there, we woke up early to have some breakfast around and on our way back to the room the hallway had mountains of dirty linen thrown in the floor. One of the employees mentioned I was at the Dungeon of the hotel since I was on the 3rd floor in the OLD BUILDING and yes, I felt like I was there.

Hair in the shower Bathroom slididng door not working (had to report it twice) Worn out carpet Trash found on the sides of the bed. Checking in was easy but I asked for a fridge for my medicines, they told me they were out and the first thing I see in the room is a mini fridge (really.?) I will list the things that I saw in the room : (319) Wire hangers from previous guests with broken wooden hangers Insert duvet had blood stains, I called to report it and they couldn't find more inserts so the RA made the bed with a thin blanket.

I wanted to try this property since I have never been in a Hard Rock Hotel before (only restaurants) and I thought would be memorable. So far, this has been the worst experience in Hotel Casinos for me.

Hard rock cafe and casino biolixi mississipi